5 Myths about Quality

(Ref: Quality is free - Phil Crosby)

1. First erroneous assmption is that quality means goodness or luxury or shineness or weight.
Always define the context of usage of word 'Quality'. Quality - Conformance to Requirements.

2. Second erroneous assumption is that quality is an intangible and therefore not measurable.
Quality is measured by the cost of quality, which is the expense of non conformance - the cost of doing things wrong.

3. Third erroneous assumption is that there is an "economics" of quality.
The most offered excuse by managers to have done nothing is that "their business is different"and that the economics of quality won't allow them doing anything.

4.The fourth assumption that causes problems is the one that says that all problems of quality are originated by the workers, particularly those in the manufacturing area.

Personal Observation: Although the above statement may be true to software where generally most of the problems originate in the Engineering Areas.

5. The fifth erroneous assumption is that quality originates in the quality department.
Most Quality professionals feel that they are responsible for quality in their company, so this assumption is really entrenched.

Quality & Sex - Words , What is common ??

(Ref: Quality is free - Phil Crosby

Objective: Define the context of usage of word Quality.

Myths:
* Everyone is for it (Of course, under certain conditions)
* Everyone feels they understand it (Even though they would'nt want to explain it)
* Everyone thinks execution is only a matter of following natural inclinations. (we do get along somehow)
* Most people feel that all problems in these areas are caused by other people.

Conclusion: It is difficult to have a meaningful, real-life, factual discussion on sex, quality or other complicated subjects until some basic errorneous assumptions are examined and altered.